St Bartholomews Orchestra, amateur orchestra in South London St Bartholomews Orchestra, amateur orchestra in South London

Privacy Policy

Streatham St Bart's Chamber Orchestra treats the privacy of its members, supporters and others with care, and we take appropriate measures to safeguard their personal data*. This notice explains how we collect, use, protect and share personal data.

*Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.

Streatham St Bart's Chamber Orchestra is a charity (Registered Charity No 282115) set up to promote, improve, develop and maintain public education in and appreciation of the art and science of orchestral music in all its aspects by the presentation of public orchestral concerts and by such other ways as the orchestra through its committee shall determine from time to time. We are the data controller and processor for the purposes of personal information, and our address is alisonjmanos@gmail.com.

Overview

We collect personal information from:

  • our members
  • supporters and those who have contact with us

We use personal information to:

  • keep in touch with our members and supporters
  • carry out reasonable administration of our mailings, subscriptions and donations
  • manage enquiries
  • improve communication with our members and supporters.

We also collect data relating to use of our website. Read our web usage policy.

How we obtain personal information

Information provided by the data subject

Those who have become members or supporters have indicated support for our aims and are categorised as such. They have given us their details with the intention of being kept informed. The information provided to us will include some or all of the following:

  • name and title
  • postal address including postcode
  • email address
  • country they live in (if outside the UK)
  • instrument(s) played

We also collect the following information:

  • telephone number, e.g. if a supporter contacts us and volunteers their number
  • amount and frequency (if giving regularly) of subscriptions, and partial bank details of subscriber (but not sufficient to effect a transaction)
  • information about our relationship with supporters and those who contact us.

Information we get from other sources

We sometimes use legal and publically available sources to obtain information, for example:

  • a telephone number for someone on our mailing list if we have cause to contact them and do not already have a number
  • to ensure that existing member and supporter contact details are up to date.

How we use personal information

We use personal information to:

  • administer mailings to our members and supporters to keep them informed
  • manage enquiries from our members, supporters and those who contact us and keep a record of contact and correspondence
  • manage our volunteers and provide or administer activities for them
  • administer subscriptions, thank donors, and maintain our accounts and records
  • improve our communications and opportunities

We endeavour to keep personal information up to date. This includes monitoring returned mail to let us know if a person no longer lives at the address we hold for them.

Our responsibilities

We send electronic mailings about our rehearsals, concerts and other arrangements only to our members and supporters. The law allows us to hold and process the personal information of members and supporters if it is in our legitimate interests to do so. We rely on our legitimate interests to maintain our mailing list, administer our subscriptions and donations, keep appropriate records, and to send occasional postal mail to those who have provided us with their address and who have indicated a wish to be kept informed by that means. Our legitimate interests involve furthering our aims that are indicated above.

Telephone calls

Where we use publically available sources to obtain telephone numbers for members, supporters and donors who have not provided us with this information, we do not contact anyone who subscribes to the Telephone Preference Scheme (TPS). However, if a person has consented to us telephoning them, we will contact them even if they subscribe to the TPS.

Personal information protection

We keep personal information secure with appropriate security measures in place to attempt to protect against the loss, misuse, and alteration of personal information.

We use secure server software to encrypt financial and personal information we collect online. However, the transmission of data across the internet is not completely secure. We cannot guarantee that loss, misuse or alteration of data will not occur whilst being transferred.

How long we keep data

Our relationship with our members and supporters is generally long term, so we keep their personal information for as long as we need it to maintain that relationship or keeping the information is necessary. We take into account our need to meet any legal and regulatory obligations. These reasons vary from one piece of information to another. For example, we keep information relating to subscriptions and donations for seven years.

When we no longer need the information, we will dispose of it securely.

Sharing personal information

We will not share the personal information we hold with another organisation for their own purposes and we will not sell personal information for any reason whatsoever.

Subject access rights

A person has certain rights under existing data protection law including the right to request in writing a copy of the personal information we hold about them. From 25 May 2018 a person will have the following rights unless an exemption applies:

RIGHT TO ACCESS

A person has the right to access the personal information that we hold about them. We shall respond promptly, and certainly within one month from the point of receiving a subject access request and all necessary information.

RIGHT TO CORRECT

A person has the right to obtain from us, without undue delay, the rectification of inaccurate or incomplete personal information we hold concerning them.

RIGHT TO ERASE

A person has the right to ask us to erase their personal information without undue delay.

RIGHT TO RESTRICTION OF PROCESSING

In certain circumstances, a person has the right to restrict us from processing their personal information.

RIGHT TO OBJECT

A person has the right to object to our use of their personal information including where we use it on the basis of our legitimate interests. In that event, we shall stop processing a person's personal information unless we can demonstrate compelling legitimate grounds for the processing.

Accuracy of information

We take steps to ensure the information we keep about our members and supporters is accurate. They can help us by informing us of any changes to their details when they occur.

Enquiries

Please direct any enquiries about this notice to the Orchestra's Secretary at alisonjmanos@gmail.com. If a person is not satisfied with the way we deal with any complaint in relation to the use of their personal information they may be able to refer their complaint to the relevant data protection regulator which in the UK is the Information Commissioner's Office.

Changes

We keep this privacy notice under review. It was last updated on 11 May 2018.


Web Usage Policy

IP Address

Our web server records IP addresses of visitors to our site and produces server logs, as all web servers do. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of specific visitors to the site, nor do we make any attempt to find out the identities of those visiting the site.

Cookies

Cookies are tiny text files that are placed on your computer or mobile phone when you browse websites. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. We use:

Performance cookies: to improve the performance of the website, providing a better user experience.

We do not make any attempt to find out the identities of those visiting the site. We do not associate any data gathered from this site with any personally identifying information from any source. If we ever wish to collect any personally identifiable or sensitive information this will only be with your express permission.

Should you wish to remove or not use cookies from our site you set options via your browser settings; however doing so will mean that our site may not work as you would expect.

© 2016 St Bartholomew's Orchestra ~ Registered Charity No 282115

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